Summary

As a Representative of R3VIVE, the Front of House Associate maintains a high level of
professionalism and confidentiality at all times. Having the ability to communicate effectively
with patients as well as a comprehensive understanding of the products and services
available. The individual must be proficient in establishing effective working relationships
with other staff members, as well as external vendors and suppliers, based on the service
received. All guests and patients will be seen and taken care of with the upmost care and
privacy.

Role and Responsibilities

Ensure proper on-boarding of new guests, members, and patients through the use of
waivers, agreements and the creation of client profiles. Including: Meeting and greeting
guests, members, and patients in person and over the telephone.
Assures that patients’ rights are protected by adhering to HIPAA regulations and maintaining
the confidentiality of their financial and personal information.
Educate clients regarding all modalities and benefits offered by the clinic, and recommend
products that will enhance and support their goals.
Support and contribute to the clinic’s sales performance and operational excellence.
The scheduling of appointments, either in person or by telephone, should be effective in
order to maximize the satisfaction of patients, the provider’s time, and the utilization of the
treatment rooms.

Provides timely notification of patient arrivals, reviews service delivery in comparison with
schedule, and informs provider of delays in service.
Participate in shared decision-making with the administrative team and other members of the
medical team before and after therapy.
Utilize the online booking system in an accurate manner. In addition to providing high level
customer service.

Assist with the recording, completion, and updating of scripts, updating financial information,
and collecting payments from patients; as well as filing, verifying, and expediting third party
invoices and payments.
Monitors stock levels to determine inventory levels, anticipates the need for supplies, places
and expedites orders for supplies, verifies receipts of supplies, and coordinates with the
Office Manager for the scheduling of equipment maintenance as necessary.

Personal Attributes

Must have an open schedule and be able to work days, nights, weekends and holidays (when
needed).
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management,
Organization, Scheduling, Professionalism, Quality Focus, Computer Literacy.
Proven ability to work under pressure with minimal supervision. Flexible and willing to take
on a variety of tasks.

Ability to adapt to changing demands of the department; highly flexible.
A working knowledge of basic math and modern office procedures is required.
Excellent communicator with excellent written and verbal communication skills in English.
Ability to establish effective working relationships with other employees and external
suppliers.

The confidentiality and discretion of guests, members, and patients are essential.
Background Screening is Required. We may use your information to maintain the safety and
security of R3VIVE, its employees, and others as required or permitted by law.

Education Requirments

High School degree required; Associate’s or Bachelor’s degree preferred

Work Environment

This job operates in a medical facility where there are patient care equipment and hazardous
materials. This position requires work in a temperature-controlled environment in an indoor
setting. Exposure to patient conditions and blood-borne pathogens is possible.

Physical Demands

Physical requirements can vary. These must be reviewed with management. However, in
general, the position requires the following physical activities: Ability to lift a minimum of 2
pounds to a maximum of 20 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach
frequently; moderate range of body motions.

Revive is an equal opportunity employer and will not discriminate against any applicant or
employee on the basis of age, race, color, religion, sex, national origin, disability, sexual
orientation, gender identity, ancestry, marital status or other classification prohibited by
applicable local, state or federal laws. This policy is applicable to hiring, termination,
compensation, schedules, discipline, working conditions and all other aspects of
employment. As an employee, you are expected to honor this policy and to take an active
role in keeping harassment and discrimination out of the workplace.

We are happy to work with otherwise qualified disabled employees in order to accommodate
limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the
employee to approach the office manager with this request and provide medical proof of his
or her needs upon the Company’s request.